Category Archives: Business Strategy

Delivery Companies & Couriers for your business If you have an online business that sends your product to your customers, you would be searching for a delivery company or courier company you can partner with. You would be looking to find a company that can provide a solution to your problem and not the otherContinue reading “Choosing the best courier service for your business”

What does an Ombudsman do? The ombudsman’s office is a resolution service that is independent and impartial. It will assist you in resolving problems you cannot resolve with government, public & private organisations. How to contact the Ombudsman? Depending on your issue, you may need to contact a specific Ombudsman. For example if your problemContinue reading “What Is The Ombudsman?”

Best Ways to Recession Proof Your Business Recession-proof your business First and foremost, let’s get a few basic definitions out of the way. It’s important to understand these three words in the simplest of terms:  What is GDP? GDP stands for Gross Domestic Product and is used by all countries to measure the activities ofContinue reading “Recession and Business – Recession Proofing Your Business”

Most businesses track KPIs because they think they’re supposed to. Someone once said, “you need five,” so they made a list; sales, profit, productivity, engagement, and something about customer satisfaction. Sound familiar? A Key Performance Indicator (KPI) is a measurable value businesses use to track progress toward goals such as revenue growth, customer satisfaction orContinue reading “Key Performance Indicators (KPIs): Meaning & Examples”

One of the most important characteristics of a good salesperson is the ability to figure out in a very short time the type of customer in front of them. You will need to adjust your approach to the customer you are dealing with. You may face the customer from hell but also some that areContinue reading “12 Different Types of Customers”

You should never underestimate the power a supplier can have over your business. Yes, you heard right! It is not only the buyer that has power in the market but also the supplier in some instances. This was a key focus of my risk management and competitor analysis. Having only one supplier to your businessContinue reading “The power of suppliers & how it can affect your business”