What does an Ombudsman do? The ombudsman’s office is a resolution service that is independent and impartial. It will assist you in resolving problems you cannot resolve with government, public & private organisations. How to contact the Ombudsman? Depending on your issue, you may need to contact a specific Ombudsman. For example if your problemContinue reading “What Is The Ombudsman?”
Category Archives: Business Talk
Recession and Business – Recession Proofing Your Business
Best Ways to Recession Proof Your Business Recession-proof your business First and foremost, let’s get a few basic definitions out of the way. It’s important to understand these three words in the simplest of terms: What is GDP? GDP stands for Gross Domestic Product and is used by all countries to measure the activities ofContinue reading “Recession and Business – Recession Proofing Your Business”
The Great Resignation & Quiet Quitters: All You Need To Know
The Great Resignation & Quiet Quitters You will be hearing these terms frequently post covid. First was the great resignation back in early 2021, and in 2022 the Quiet Quitters started to emerge. And now in 2025 we have the Task Maskers! So, what’s going on in the workplace? The Great Resignation & The BigContinue reading “The Great Resignation & Quiet Quitters: All You Need To Know”
The Importance of Reskilling and Upskilling
UPSKILLING & RESKILLING What is the difference between upskilling and reskilling? Upskilling looks at skills that already exist and builds on them whereas reskilling trains employees on completely new skills. Reskilling normally occurs when the initial skill of an employee has been made redundant. Upskilling Example When we first started dispatching our goods back in 2006 allContinue reading “The Importance of Reskilling and Upskilling”
Difference Between Soft Skills & Hard Skills
Soft Skills Vs Hard Skills When building my team, whether it was the staff I employed full-time or whether it was seeking out service providers or suppliers, a major part of the decision process came down to the soft skills that the person possessed. Being able to achieve both soft and hard skills was an absolute bonus.Continue reading “Difference Between Soft Skills & Hard Skills”
Key Performance Indicators (KPIs): Meaning & Examples
Most businesses track KPIs because they think they’re supposed to. Someone once said, “you need five,” so they made a list; sales, profit, productivity, engagement, and something about customer satisfaction. Sound familiar? A Key Performance Indicator (KPI) is a measurable value businesses use to track progress toward goals such as revenue growth, customer satisfaction orContinue reading “Key Performance Indicators (KPIs): Meaning & Examples”
12 Different Types of Customers
One of the most important characteristics of a good salesperson is the ability to figure out in a very short time the type of customer in front of them. You will need to adjust your approach to the customer you are dealing with. You may face the customer from hell but also some that areContinue reading “12 Different Types of Customers”
The power of suppliers & how it can affect your business
You should never underestimate the power a supplier can have over your business. Yes, you heard right! It is not only the buyer that has power in the market but also the supplier in some instances. This was a key focus of my risk management and competitor analysis. Having only one supplier to your businessContinue reading “The power of suppliers & how it can affect your business”
4 Ways to Manage Change in the Workplace
Change is a part of life. We all go through changes at some point in our lives, whether it’s a personal change or a work-related change. Managing change in the workplace is important to ensure minimal disruption to the company and the people working for it. I would like to address the aspect of changeContinue reading “4 Ways to Manage Change in the Workplace”